Warranty Policy
Warranty Policy
At DhabiOne.com, we are dedicated to delivering high-quality products and ensuring customer satisfaction. To safeguard your investment, we offer a comprehensive warranty policy that outlines the terms and conditions of our warranty coverage.
Warranty Coverage
- All home appliances sold on DhabiOne.com are covered by a manufacturer’s warranty, unless explicitly stated otherwise in the product listing.
- The warranty period may vary depending on the product. For specific warranty details, please refer to the product listing.
- Our warranty covers manufacturing defects and malfunctions that occur during normal use of the product.
- Damage resulting from misuse, accidents, improper installation, or unauthorized repairs is not covered under the warranty.
- Consumable parts, such as batteries or filters, are generally not covered by the warranty unless specifically mentioned otherwise.
Warranty Claims
- If you experience any issues with your purchased item, please contact our customer support team within the warranty period for assistance.
- For Major Domestic Appliances (MDA) items, our dedicated warranty service team will arrange a home visit to provide warranty services at your location.
- For Small Domestic Appliances (SDA) items, you will need to bring the product to our designated collection point for warranty services.
- Abu Dhabi customers can bring their SDA items to our designated collection point at the following address:
Abu Dhabi:
Abu Abdullah Electronics Est,Muroor Road Signal # 15,
Landline # 02-4435113,
Abu Dhabi,
UAE
Mussafah:
Dhabi One International Trading,Mussafah,
Land Line # 02-5551007,
Abu Dhabi,
UAE
Warranty Exclusions
- Our warranty does not cover normal wear and tear, or cosmetic damage resulting from regular use.
- Any modifications or alterations made to the product by unauthorized personnel may void the warranty.
- Damage resulting from natural disasters, accidents, or improper use, as determined by our warranty service team, will not be covered.
- The use of third-party accessories or add-ons not recommended by the manufacturer may void the warranty.
Warranty Limitations
- The warranty is non-transferable and applies only to the original purchaser of the product from DhabiOne.com.
- In the event of a valid warranty claim, our liability is limited to either repairing or replacing the defective product, or issuing a refund, at our discretion.
- We reserve the right to request the return of the defective product for inspection and verification purposes before providing warranty services.
Disclaimer
- Our warranty policy does not affect your statutory rights as a consumer, as per UAE laws and regulations.
- While we strive for uninterrupted and error-free operation of our products, we cannot guarantee uninterrupted operation or error-free performance.
Warranty Policy
At DhabiOne.com, we are dedicated to delivering high-quality products and ensuring customer satisfaction. To safeguard your investment, we offer a comprehensive warranty policy that outlines the terms and conditions of our warranty coverage.
Return Policy Items purchased from DhabiOne.com can generally be returned within 7 days of receipt of shipment, subject to certain conditions. However, please note that some products may have different return policies or specific requirements associated with them. To ensure a successful return, please adhere to the following guidelines:
Items purchased from DhabiOne.com can generally be returned within 7 days of receipt of shipment, subject to certain conditions. However, please note that some products may have different return policies or specific requirements associated with them. To ensure a successful return, please adhere to the following guidelines:
- Eligibility for Return:
- The item must be eligible for return within the specified return period.
- The item must be in its original condition, unused, and with all original packaging and accessories.
- Return Process:
- To initiate a return, contact our customer support team within the applicable return period.
- Our team will guide you through the return process and provide instructions for returning the item.
- Return of Defective or Damaged Items:
- If you receive a defective or damaged item, contact our customer support team immediately.
- We will arrange for the return and replacement or refund of the item, depending on your preference and availability.
- Return of Large Appliances:
- Large Appliances, such as microwave ovens and bigger items, are not subject to standard return or exchange.
- Warranty services for Large Appliances will be provided as per the brand’s policy.
- If you need to return a Large Appliance, you will be responsible for handling the shipment or transportation to our designated services center collection location in Musaffah M-9.
- Return of Automotive Items:
- Automotive items purchased from DhabiOne.com and covered by a manufacturer’s published warranty can be returned.
- If you have a defective automotive item, contact us to arrange the warranty claim for the item.
- Return of Baby Items:
- Most baby items (excluding clothing sizes 0-24 months) can be returned within 30 days of receipt.
- Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
- Baby products fulfilled by DhabiOne qualify for free return shipping. However, original shipping fees will not be refunded unless the return is a result of an DhabiOne error.
- Return of Clothing and Accessories:
- Clothing and accessories can be returned up to 30 days after the delivery date.
- Free Returns apply only to Fulfilled by DhabiOne products in new and unworn condition with original packaging and documentation.
- All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product.
- Any product returned without original documentation will be rejected.
- Return of Collectibles (sports & entertainment):
- If you selected the self-ship shipping option for collectible items valued at 150 AED or more, you must return them using a trackable method.
- For items valued over 1500 AED, insurance is also required.
- All product packaging and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Return of Computers and Electronics:
- New desktops, laptops, or tablets (excluding Kindle E-readers) purchased from DhabiOne.com can be returned for a full refund within 15 days if they didn’t start when they arrived, arrived in damaged condition, or are still in an unopened box.
- DhabiOne.com may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
- Any returned desktop, laptop, or tablet that is damaged through customer misuse, missing parts, or in unsellable condition due to customer tampering may result in a higher restocking fee based on the condition of the product.
- Customer requests to return products not working after the 15-day return period should be directed to customer service for assessment of the claimed fault and decision on refund eligibility.
- New, used, and refurbished products purchased from Marketplace sellers are subject to the returns policy of the individual seller.
- Return of Hazardous Materials:
- Hazardous materials, including flammable liquids or gases, are not returnable to DhabiOne.
- Return of Grocery and Pet Products:
- Grocery items and pet food and similar products are not returnable to DhabiOne but may be refundable.
- Return of Jewelry & Watches:
- For self-ship shipping option, jewelry, and watch items with a value of 150 AED or more must be returned using a trackable shipping method.
- All product packaging and certificates of authenticity, grading, and appraisal must be returned with the item.
- Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.
- Free Returns may be available for eligible jewelry and watch items, as indicated on the product detail page.
- Return of Video Games:
- Unopened video games can be returned for a full refund within 15 days of purchase.
- Returned video games that are activated, used, or missing parts may incur up to a 100% restocking fee.